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UX ResearchWeb DesignB2B + B2C

29 Brews: Designing the digital home of a tribal-owned craft brewery

A research-led redesign of the 29 Brews website for the Twenty-Nine Palms Band of Mission Indians: helping taproom visitors choose a beer with confidence and turning the partner sales deck into an interactive B2B experience.

7breweries audited
14features compared
31pages mapped
6pages designed
Client
29 Brews · Twenty-Nine Palms Band of Mission Indians
My Role
UX research & web design
Methods
Interviews, competitive analysis, feature audit
Audiences
Taproom visitors & B2B partners
01 The brief

29 Brews brews its beer for Taproom 29 inside Spotlight 29 and Tortoise Rock casinos. The goal: put users first with a design-thinking approach, aligning business goals (telling the brand story, driving taproom visits) with user needs (easier beer selection, clear information), across two sites. The B2C site serves drinkers; the B2B site replaces the sales deck for bars, restaurants and distributors.

02 Who we're designing for

Three audiences, one brand

01

Locals & casino visitors

Mostly 30+ Coachella Valley residents who visit Spotlight 29 for dining and entertainment.

02

Casual beer drinkers

Not craft-beer experts. They pick familiar, approachable styles and lean on staff recommendations to decide.

03

Hospitality partners

Bars, restaurants and distributors who need specs, brand story and marketing support to confidently carry the beer.

03 Research

Listening first, then looking around

  1. Stakeholder interview

    A 20-minute session with the brewmaster on vision, brand identity, tribal heritage, popular beers and where the product is sold.

  2. Consumer interviews

    15–20 minute conversations with 2–4 participants: casino visitors, Coachella Valley residents and occasional 29 Brews drinkers, covering beer discovery and website expectations.

  3. Competitive analysis

    A UX review of 3 local breweries (Las Palmas, Coachella Valley, La Quinta) and 4 national ones (New Belgium, Dogfish Head, Stone, Sierra Nevada).

Feature checklist

How the current 29 Brews site compares with 7 breweries across 14 UX features.

LocalNational
29 BrewsCoachella ValleyLa QuintaLas PalmasNew BelgiumDogfish HeadStoneSierra Nevada
Clear navigation structure————
Beer selection guidance———
Reviews———————
Detailed beer product pages————
Beer finder / distribution tool——
Event calendar—
Taproom information & location—
Brand storytelling———
Visual product photography———
Community engagement——
Clear homepage CTA——————
Newsletter—
Accessibility features——————
Search bar—————

The gap is clear: 29 Brews had none of the 14 features, while every national brewery covered most of them.

04 Define

The problem

Customers and potential partners struggle to understand 29 Brews’ beers, quality and story because there is so little information online. Customers fall back on staff to choose a beer, and partners can’t confidently evaluate or distribute the product.
05 UX opportunities

What the new site needs to do

01

Simplify beer discovery

A structured tap list with photos, tasting notes, ABV and IBU, plus a beer finder that filters by style or flavor.

02

Clear navigation

Simple sections (Our Beers, Taproom, Events, Story, Shop), a fixed nav and clear calls to action like “Check the tap list”.

03

Lead with the story

Bring the tribal heritage forward with an “Our Story” section, community imagery and beer names tied to history.

04

Events & taproom info

An events calendar and upfront hours and location inside the casino, to drive taproom visits.

05

Mobile first

Most visitors are on phones: large tap targets, readable text, optimized images, maybe a taproom QR menu.

06

Social proof

Untappd ratings, testimonials and an Instagram feed to build trust and community.

07

Fast & accessible

Compressed images, alt text, contrast and keyboard support, and a Spanish-language option.

06 Ideate

Brainstorm, structure, flow

Each how-might-we question became a column on the board, and the ideas under it became the features of the new site.

29 Brews · IdeateBrainstorm
How might weGuide users to discover new beers?
Detailed product page
  • Beer photo with ingredients
  • Mood tags
  • Sweet ↔ Bitter slider
  • ABV, IBU, style
  • Brew-team video
  • You might also like
Beer comparison
  • Compare beers side by side
Taproom details
  • Hours
  • Happy hour
How might weShow quality without the jargon?
Brewing process
  • Process → benefit
  • “Low cohumulone hops → smoother bitterness”
  • Behind-the-scenes snippets
Storybook brewing
  • “Crafted with intention”
  • Care + consistency
How might weStand apart from competitors?
Immersive “Our Story”
  • Chairman’s vision
  • Tribal roots
  • Team of 3
  • See the beer being made
Cultural details
  • Naming stories
  • Tap handle story (the rattle)
  • Spent grain → local farm → chickens
Blog & pairings
  • Stories for SEO
  • Connect to Red Falcon & Taproom
  • Food pairing
How might weTurn the sales deck into an experience?
“Why partner with us”
  • Awards
  • Casino presence
  • Top-performing beers
  • Testimonials
Scroll-based storytelling
  • Brand → product → distribution
  • “Become a partner”
  • Downloadable one-pager
Custom partner pages
  • Volume & price quote
  • Marketing materials
  • Distributor info
How might weGive partners everything in one place?
Where it’s available
  • Casinos, events, partners
  • How to order
  • Inquiry form
Ready-to-use materials
  • Product photos
  • Logos
  • Menu copy
  • Brand guidelines
Help partners sell
  • Social highlights
  • Example captions
  • Event sponsorship

Information architecture

Two sitemaps share one structure. Customers get Contact; partners get a profile with curated support. Switch between them to compare.

29 Brews
Homepage
  • Hero section
  • Beer card
  • Our story snippet
  • Partner with us
  • Beer finder
  • Events
  • Social media preview
Our Beers
  • Beer list
    • Filter: style & tasting notes
    • Awards
    • Beer finder
    • Partner with us
  • Product page
    • Beer pictures & details
    • Beer availability
    • Awards
    • Reviews
    • Partner with us
  • Beer finder
Our Story
  • Brand story & tribal heritage
  • Brewing process
  • Awards
  • Brew team
  • Sustainability values
  • Partner with us
Events
  • Upcoming events
  • Previous events
Contact Us
  • Form
  • Partner with us
  • Beer finder tool
  • Social media preview
Blog
29 Brews (B2B)
Homepage
  • Hero section
  • Beer card
  • Our story snippet
  • Partner with us
  • Beer finder
  • Events
  • Social media preview
Our Beers
  • Beer list
    • Filter: style & tasting notes
    • Awards
    • Beer finder
    • Partner with us
  • Product page
    • Beer pictures & details
    • Beer availability
    • Awards
    • Reviews
    • Partner with us
  • Beer finder
Our Story
  • Brand story & tribal heritage
  • Brewing process
  • Awards
  • Brew team
  • Sustainability values
  • Partner with us
Events
  • Upcoming events
  • Previous events
Partner profileB2B only
  • Testimonials & ongoing partnership
  • Curated marketing support
  • Curated launch support
  • Curated price quotation
  • Contact us
Blog

User flows

How each audience moves through the site, from first visit to the action that matters.

  1. Lands on the 29 Brews site
  2. What’s their goal?
  3. First visit: homepage, beer finder, blogExplore a beerRead the story: heritage, team, brewing
  4. Know what they want?
  5. Yes: straight to the product pageNo: browse, filter, view details
  6. Interested?
  7. Checks availability & taproom details
  8. Visits the taproom
  1. Lands on the 29 Brews site
  2. What’s their goal?
  3. Evaluate a partnershipExplore the beers: is it a good fit?Learn the brand: does it earn trust?
  4. “Partner with us” page
  5. Convinced?
  6. Become-a-partner form
  7. Needs more: catalog, distribution, launch supportReady: submits the form
  8. Becomes a partner
  1. Returns to the 29 Brews site
  2. What do they need?
  3. Order: beer list, filter, product pageSupport: marketing & launch materialsReview: testimonials & price quotationContact: submits an inquiry
  4. Gets what they came for
07 The website

Six pages, one story

A warm cream and deep brown system with gold accents, built around the beer, the brewery and the people. Six moments that carry the research, then every page in full.

01 Homepage

Rooted in tradition

The first screen leads with the brand promise and the cans, with a single clear call to action: view the beers.

02 Homepage

Heritage in every pint

The tribal story sits right after the hero, so it’s the first thing people learn, not something buried on an About page.

03 Beer page

Taste at a glance

Style, ABV, IBU and flavor notes, plus sweet ↔ bitter and light ↔ heavy sliders, so anyone can pick a beer without asking staff.

04 Beer page

Epicurean pairings

Food from the casino’s kitchens matched to each beer turns a drink choice into a dinner plan.

05 Homepage

29 Brews near you

Every casino, venue and partner pouring the beer, answering the question people asked most: where can I get it?

06 Our Story

Brewing sustainably

Spent grain goes to local farms, a small story that sets 29 Brews apart from competitors with similar recipes.

Explore every page

Pick a page, then hover (or scroll) the frame to move through the full design.

29brews.com / home
Home page design
29brews.com / our beers
Our Beers page design
29brews.com / beer page
Beer page page design
29brews.com / our story
Our Story page design
29brews.com / events
Events page design
29brews.com / contact
Contact page design

Research, designed in

  1. InsightBeer discovery relied on staff
    DesignAn “Our Beers” page plus a detail page per beer: tasting notes, ABV and IBU, the brewing process, awards and food pairings.
  2. InsightThe tribal story was invisible
    Design“Rooted in Tradition” leads the homepage, with Heritage in Every Pint and a full Our Story page.
  3. InsightNo taproom or availability info
    Design“29 Brews Near You” maps every casino, venue and partner where the beer is poured.
  4. InsightQuality wasn’t communicated
    DesignBrewery of the Year 2024 & 2025, award badges and “Heritage on the World Stage” put the proof up front.
  5. InsightNo community or social proof
    Design“Follow the Journey” brings the social feed onto the site, alongside events.
  6. InsightPartners had only a sales deck
    Design“Partner with us” sections on every key page lead into the B2B flow.
08 Test

What's next

Usability testing to see how people navigate the new site and spot any blockers before launch.

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